Fearless Facilitation!

 
How to Lead Effective Training
PREVIEW EXPERIENCE

 
Managing the Process  

Step 7 - Managing Disruptive Behaviors

Training facilitators often fear handling disruptive behaviors. The workshop covers three main types of disruptive behaviors and provides ample opportunity to discuss and practice several techniques that help keep a training session on track.

Three types of disruptive behaviors:

  • Non or Minimal Participation

  • Excessive Participation

  • Aggressive Participation

Sample disruptive behaviors covered include:

  • Dealing with sensitive comments

  • Challenge to a learning point

  • Cell phones and other interruptions

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